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The final number of guests attending, and menu choices, must be received no later than 14 days prior to a function, together with any dietary requirements. We reserve the right to charge in full (menu price) for any cancellations received after this date or any non-attendance on the day (see ‘Cancellation’ below).
The balance of an account is payable on departure; unless alternative credit terms have been agreed upon. Where credit terms have been agreed upon, the balance of the account must be settled within 14 days; after this time the hotel reserves the right to charge interest at a rate of 2% for each 14-day period, or part thereof, that the account remains unpaid. All account queries must be raised within 7 days of the account being presented. If no queries have been raised during this time the account is deemed to be correct.
All cancellations must be made in writing and will not be considered ‘cancelled’ until such notification is received. Where possible, we strongly recommend the use of insurance to guard against such charges. Cancellation charges are applied based on the estimated total of the function as follows, 25% (30 – 14 days prior notice), 50% (13 – 0 days prior notice).
Whilst we have not had any reason to charge for loss/damage caused to fixtures, fittings, equipment, or other persons, as a result of a function, it is necessary to respectfully point out that, in the unlikely event of this occurring, the customer is responsible for the conduct of all attending guests. Also, should the hotel experience any supply problems, where it is not possible to consult with the customer beforehand, the right is reserved to substitute any food or wine, etc., with alternative suitable products, without prior notification.
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Reservations: 01929 551 666
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